urgent notice to Pam Golding Property Management

09 November 2009

The flat complex I live at, namely Waikiki, at The Islands, in Parow, Cape Town, has removed the keypad that opens the gate on entry of a code number. They say it represents a security risk.

They have also disabled the remote I paid R100 for, as they say too many exist and that is a security risk.

The only means of getting the gate to open now is to call a cellphone number using only my cellphone, as the number to call is linked to my cellphone number.

I ride a motorbike.

I have a 3G PDA style cellphone, on which I conduct my life. I have this expensive device as the result of a Vodacom contract, a contract that states that should the phone “suffer liquid damage” it will no longer be covered under their repair scheme.

Liquid damage can only occur if the device is operated when it gets wet.

The expectation is that I stop the motorcycle outside the gate of the complex, retrieve the cellphone from it’s dry pocket, remove my dry gloves, locate the required number in Contacts, dial and wait for the gate to open.

Conditions in Cape Town over the last two days alone make this impossible to achieve.

The cellphone will cease to function if it gets wet. It will no longer be covered under the contract if it has liquid damage, and I cannot see any way to gain access otherwise!

My question is this: does your insurance, Pam Golding or the Body Corporate, cover the replacement of defunct communication devices, facing guaranteed destruction by adherence to your policies?

Should this not be the case, can I safely assume that your policy is therefore to serve notice to all residents who prefer two wheeled transport?

The situation is desperate. This is not a matter that can be referred to the next body corporate meeting. This involves the absolute disruption of my life and needs to be resolved immediately.

Yours sincerely

Dennis Bartlett